Carrier Voice AI
Vapi-powered outbound calls for load coverage, check-calls, and rate negotiation within guardrails. The check-call replacement is a category-defining differentiator.
Phase 2 · Transport & Logistics AI
Freight, dispatch, and workforce — one operations surface.
Carrier voice AI replaces the check call. TMS integrations replace the spreadsheet. The same workforce engine — AI dispatching, time keeping, work orders, dispatch automation — runs for trucking fleets and port terminals alike.
Who this is for
Freight brokerages, 3PLs, drayage operators, carriers, port authorities, and marine terminal operators.
Freight brokerages & 3PLs
50–500 loads per day. Check calls burn night-shift hours. Rate confirmation volume is outpacing the ops team.
Carriers & drayage operators
40–400 trucks. Dispatch, HOS, and work orders live across too many systems. Every missed appointment is a fee.
Port authorities & terminals
Gang scheduling, TWIC, union pay rules, and OSHA reporting running on spreadsheets and legacy applications.
Freight & dispatch services
Carrier voice, load dispatch, appointment, and freight audit.
Load Matching & Dispatch AI
EDI and API integration with major TMS platforms (McLeod, Turvo, MercuryGate), exception routing, and multi-modal coverage.
Appointment & Terminal Scheduling AI
Dock, terminal, and berth appointment booking with automated drayage coordination — common surface for trucking fleets and port terminals.
Freight Audit & Claims AI
Invoice reconciliation, OS&D tracking, and first-draft claim packages with evidence attached.
Document Intelligence
BOL, POD, rate confirmation, work order, and port manifest parsing — feeds directly into your TMS, TOS, or dispatch board.
Workforce engine · Four pillars
Dispatching, time keeping, work orders, and end-to-end dispatch automation.
The workforce engine runs for trucking fleets and port terminals on the same platform. What changes is the ruleset — DOT and HOS for drivers, TWIC and ILA / ILWU for port labor.
Pillar 01
AI Dispatching & Auto-Dispatch
Rules-driven automatic assignment based on configurable criteria — seniority, certifications, union rules, availability, skill tags, proximity, overtime thresholds, and fatigue limits.
Open pillarPillar 02Time Keeping
AI-assisted clock-in validation, shift anomaly detection, missed-punch reconciliation, geofenced attendance, and grievance-defensible audit trails.
Open pillarPillar 03Work Orders Processing
Multi-channel intake (email, TMS, portals, voice), AI classification, auto-assignment to dispatched crews or drivers, and completion sign-off with photo and document capture.
Open pillarPillar 04Dispatch Automation
End-to-end orchestration connecting work orders → auto-dispatch → time keeping → payroll feed, so a single order flows through the entire lifecycle without re-keying.
Open pillarSpecialty · Ports & terminals
Port & terminal workforce specialty
The four pillars above are the same engine we deploy for port and terminal operators. TWIC credentialing, ILA / ILWU pay rules, grievance-defensible time keeping, and OSHA trail are all first-class. If you run a marine terminal or a stevedoring firm, the workforce module is configured for your environment.
- TWIC credential reconciliation
- ILA / ILWU pay-rule compliance
- Gang scheduling & vessel arrival coordination
- OSHA 300 / 301 trail
- HRSA-referenceable operations
Integrations
Systems we already speak.
McLeodTurvoMercuryGateDATTruckstopTerminal Operating SystemsPayroll gatewaysTWIC readersEDI 204 / 210 / 214 / 990
Compliance posture
Controls baked in, not bolted on.
- DOT / FMCSA alignment
- Auditable voice transcripts
- SOX-ready financial trails
- TWIC credential validation
- ILA / ILWU pay-rule compliance
- OSHA 300 / 301 trail
Modeled · 40-truck pilot
63% of check calls
Modeled auto-handled rate for carrier check-calls in a pilot with a 40-truck fleet.
Engagement model
Audit → Pilot → Production → Scale
Two-week scoping, 4–6 week pilot, then a 60–90 day production rollout. No multi-year big-bang programs.
Pricing guidance
Starts at $3K–$15K per month (freight) · $10K–$50K per month (port/terminal) · $50K–$500K implementation
Fit, scope, and integrations drive the final quote. Book a call to walk through your stack and get a written scoping proposal.
FAQ
Questions buyers ask us first.
The honest answers. If your question is missing, book a fit call and we will answer it live.
Is this one product for fleets and ports, or two?
One engine, two configurations. The freight services (voice, dispatch, audit) and the workforce pillars (dispatching, time keeping, work orders, dispatch automation) run on the same platform. What changes is the rule set — DOT and HOS for fleets, TWIC and ILA / ILWU for ports.
Will the voice AI work inside our TMS?
Yes. Carrier voice AI integrates with McLeod, Turvo, MercuryGate, and most major TMS platforms via API or EDI. Call outcomes write back to the load record automatically.
Can Kavell respect ILA and ILWU rules for port labor?
Yes. Union rules are configurable at the seniority-tier, rotation, skill-restriction, and pay-code level. The dispatch engine applies the rules before a human sees the assignment.
Is this a TOS or TMS replacement?
No. Kavell sits alongside your Terminal Operating System and TMS. Both stay in place as systems of record; Kavell handles labor, time, work orders, and the orchestration between them.
How does auto-dispatch handle exceptions?
Auto-dispatch proposes assignments against your criteria. Exceptions (no eligible driver or worker, rule violation, low-confidence match) route to a supervisor with the reasoning attached. You never get silent failures.
Does time keeping integrate with our payroll system?
Yes. Time keeping produces clean payroll files in your required format. Union and HOS pay-rule interpretation happens on the Kavell side so payroll receives a ready-to-process file.
Is TWIC credential reconciliation automated?
Yes. TWIC expirations, revocations, and reader events reconcile into worker eligibility automatically. A worker whose credential lapsed cannot be auto-dispatched.
Can we start with just one pillar or service?
Yes. Many engagements start with carrier voice or AI dispatching alone, then layer in the other pillars and services over 90 days.
Ready to see it on your own lane or terminal?
A 30-minute call is enough for us to know whether Kavell fits. If it does not, we will say so.